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Privacy Policy

Sporthotel zoll

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Sporthotel Zoll OHG d. Messner H., having registered office in I – 39049 Sterzing is committed to protecting the online privacy of users. Pursuant to art. 13 of EU Regulation 2016/679 (hereafter: “Regulation”), this statement was written to inform you on our privacy policy and how your personal data is handled when you visit our website (hereafter “Website”), as well as to enable you to give your specific and informed consent to the processing of your Personal Data, where applicable. Please be informed that parental consent is required for children under 16 years of age. The information and data provided by you, or otherwise acquired through use of our online services (hereafter “Services”) on your part, will be processed in compliance with the Regulation and the Data Controller’s obligation to confidentiality.

 

Pursuant to the Regulation, Sporthotel Zoll shall process Personal Data based on the principles of lawfulness, fairness, transparency, limitation of purpose and retention, data minimisation, accuracy, integrity and confidentiality.

1. Data Controller

 

In relation to the data processing carried out through our website, the Data Controller as defined above is Sporthotel Zoll OHG d. Messner H.. For any information regarding the processing of Personal Data by the Data Controller, including the list of Data Processors, please write to the following address: info@sporthotel-zoll.com

2. Personal Data subject to processing

 

Please be informed that as a result of website browsing, the Data Controller will collect and process Personal Data that may consist of information like name and surname, identification number, online identifier, mail address, e-mail address, landline and/or mobile telephone number or information on one or more physical, physiological, psychological, financial, cultural or social features relating to an identified or identifiable person (hereafter “Personal Data”).

The following Personal Data is processed through our Website:

a.    Browsing Data

 

During normal operation, the computer systems and software used to operate our Website acquire some Personal Data the transmission of which is implicit in the Internet communication protocols. The collection of this information is intended to be associated with identified parties; however, the data collected might by its nature allow users to be identified through processing and association with data held by third parties. This category of data includes IP addresses or domain names of computers used by users who connect to the Website, URI (Uniform Resource Identifier) of requested resources, the time of request and method used to submit it to the server, the size of the file obtained in reply, the numerical code indicating the server response status (successful, error, etc.) and other parameters relating to the user’s operating system and IT environment. This data is used for the sole purpose of obtaining anonymous statistical information on the use of the Website and to ensure its correct functioning by identifying any anomalies and/or abuses, and are therefore deleted immediately after processing. The data could be used to ascertain responsibility in the event of possible computer crimes against the Website or third parties; except for this possibility, the data collected from the Website is removed within a short period of time.

 

b.    Special categories of Personal Data

 

If you send us your application via e-mail or through our website, you might provide us with Personal Data that falls within special categories as set forth in art. 9 of the Regulation, namely: “[…] personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and […] genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation”. Please do not disclose this type of data unless it is strictly necessary. Please be informed that if you do choose to provide this type of data without giving your specific consent to the processing (e.g. by sending a CV), the processing on our part will relate to data made manifestly public by the Data Subject, as provided for by art. 9(1)(e) of the Regulation. Therefore, the Data Controller will be released from any liability or dispute whatsoever in connection with the processing of such data. As previously mentioned, explicit consent to the processing of special categories of Personal Data is fundamental if you do choose to disclose such information.

 

Please be also informed that the Data Controller may view any social media profiles made openly available on professional networking sites or platforms (e.g. LinkedIn).

c.    Data volunteered by Data Subjects

 

We may process Personal Data of third parties that you send to the Data Controller when using certain services on our Website (e.g. the request/contact/booking forms). In these cases, you act as independent Data Controller, thereby assuming all the obligations and liabilities set by law. In this sense, you release the Data Controller from any and all responsibilities and obligations with respect to any dispute, claim, compensation for damages etc. that may be received from third parties whose Personal Data has been processed through the Website functions in violation of applicable data protection laws. In any case, if you provide or process Personal Data of third parties while using our Website, you warrant – assuming full liability – that processing has a lawful basis in compliance with art. 6 of the Regulation.

d.    Cookies

 

General information about cookies

Cookies are small text files which can be stored by a website, and with the help of the browser, on the hard drive of a client computer, to save smaller amounts of website information for a specific period of time. Generally, there are different types of cookies; some are essential for the functioning of the website, such as navigation or shopping cart cookies. Furthermore, there are so-called Analytics cookies, which collect information, for instance about the number of website visitors and the way they found the website. Function cookies allow the website to remember your selection (e.g. selected filter settings or automatic language setting of a website).

In addition, so-called profiling cookies record the user’s preferences and actions. A user profile is created on the basis of this information. This serves to combine advertising messages with the interests of the user and thus enables more target-group-specific advertising. In many cases, cookies from third parties are used by the website operator to broadcast personalised advertising.

Compulsory consent for cookies

 

Website visitors must actively consent to the use of cookies, which are not essential for the functionality of the website, and also have the right to revoke their consent at any time.

This website uses a technology called CMP (Consent Management Platform) to administer this right. When you visit the website, a banner appears informing you about the use of cookies, giving you various options for accepting them (all cookies, individual categories of cookies, or each individual cookie separately), and providing detailed information about the various cookies. The CMP remembers the settings made by visitor and applies them the next time the user visits the website. Here the website visitor can exercise the right of withdrawal or adjust the settings.

How to block cookies in your browser settings

Firefox:

Go to Menu and then to Options.

Select the Privacy panel.

Set Firefox will to: Use custom settings for history.

Remove the check mark from Accept cookies from sites.

Click OK to close the Options window.

Click here for more details and information: https://support.mozilla.org/en-US/kb/block-websites-storing-site-preferences

 

Google Chrome

Click the Chrome menu on the browser toolbar and go to Settings.

Select „Show advanced settings“.

In the “Privacy” section, click the Content settings button.

In the “Cookies” section, select “Block sites from setting any data”.

Click OK to conclude the action.

Click here for more details and information: https://support.google.com/chrome/answer/95647?hl=en-GB

 

Internet Explorer

Click Extras on the menu and select internet settings.

Select the Privacy panel.

To set what types of cookies are blocked or allowed, move the slider. Generally, if the slider is all the way up, all cookies are blocked; if the slider is down, all cookies are allowed.

Click OK to conclude the action.

Click here for more details and information: http://windows.microsoft.com/en-us/windows-vista/block-or-allow-cookies

 

Safari

Choose Safari Preferences, and then click Privacy.

In the “Block cookies” section, specify if and when Safari should accept cookies from websites. To see an explanation of the options, click the Help button (question mark).

Click here for more details and information: https://support.apple.com/kb/PH5042?locale=en_US

 

3. Motives for the processing of personal data AND LEGAL GROUND FOR THEIR PROCESSING

 

The data provided will be processed for the following purposes:

  • For compliance with legal obligations
  • For the implementation of pre-contractual and contractual requirements relative to the guest’s visit (booking, period of stay, departure etc.)
  • Forwarding of communications and telephone calls directly to the guest
  • Memorization of the data for the purpose of future bookings and requests
  • Forwarding of information, special offers and new features offered by the hotel and the other associated hotels by e-mail, ordinary mail, and other means of communication concerning the hotel, the local area and any local events etc.

–     Video surveillance

  • Management of fitness and wellness centres

 

Legal ground for the processing of your data:

  • compliance with legal and judicial obligations
  • compliance with obligations and pre-contractual and contractual requirements
  • your consent
  • legitimate interests (e.g. for improvements to our client service and our contacts with the clients – also regarding direct advertising – or video surveillance intended to protect persons and property from possible aggression, theft, robbery, damage and vandalism, as well as for fire protection and safety in the workplace).

 

4. Disclosure of Personal Data

 

Disclosure of Personal Data

For the purposes listed in section 3, your Personal Data may be shared with:

  1. Parties who typically act as Data Processors, namely: i) persons and/or organisations providing us assistance and counselling services on marketing and communication; ii) persons and/or organisations who assist us in providing certain services (e.g. hosting providers) iii) persons and/or organisations who perform technical maintenance activities (including maintenance of network equipment and electronic communication networks); (collectively, “Recipients”);
  2. Persons, entities or authorities to whom Personal Data must be disclosed by virtue of legal provisions or orders given by a competent authority;
  3. Parties authorised by the Data Controller to perform activities that are strictly related to the provision of services or for the purposes listed in section 3, who have committed themselves to confidentiality or have legal obligation to confidentiality (e.g. employees).

5. Transfer of Personal Data

 

Some of your Personal Data is shared with Recipients who may be located outside the European Economic Area. The Data Controller ensures that these Recipients process your Personal Data in compliance with the Regulation. Transfer of Personal Data may be based on an adequacy decision, on Standard Contractual Clauses approved by the European Commission or on another appropriate legal basis. For further information please contact the Data Controller by sending an e-mail to: info@sporthotel-zoll.com

 

6. Retention of Personal Data

 

Personal Data processed for the purposes referred to in section 3(a-b) will be kept only for as long as strictly necessary to achieve those purposes. In any case, since data is used in order to provide services, the Data Controller will process the Personal Data up to the time allowed by Italian law (art. 2946 of the Italian Civil Code and subsequent amendments). With regard to any CVs submitted through the Website or by e-mail (see section 3.c), the Personal Data will be kept for as long as necessary for the purpose. The Data Controller may contact the candidate again shortly before the indicated deadline to ask for an extension of the retention period.

Personal Data processed for the purposes referred to in section 3(d) will be stored for as long as provided for by applicable laws and regulations.

Personal Data processed for the purposes referred to in section 3(e) will be kept until we have consent; if you do not withdraw your consent, your data will be stored for a time deemed appropriate.

For more information on our data retention policy and criteria, please contact: info@sporthotel-zoll.com

 

7. RIGHTS OF THE DATA SUBJECT

 

Right of access by the data subject: In accordance with art. 15 of the GDPR, you are entitled to be informed of the personal data processed, their provenance, nature, possible forwarding to third parties (in such case identifying the same)  and their utilization.

Right of rectification and erasure: In accordance with art. 16 of the GDPR, you may at any time require the rectification or completion of your personal data. Similarly, in accordance with art. 17 of the GDPR, you are entitled to require the erasure of the data. In the presence of published data, you also enjoy the “right to be forgotten”, i.e. to request that the measures necessary to erase all the links, copies, replications and similar.

Right to object: You may at any time exercise your right to object as described in art. 21 of the GDPR and modify or entirely revoke your consent for the future.

Right of restriction (or blocking) of processing: In accordance with art. 18 of the GDPR, you may require the restriction  of the processing of your personal data. The relevant data may be processed only subject to specific prior consent, i.e. their processing will be effectively limited.

Right to data portability: In accordance with art. 20 of the GDPR, you are entitled to request and receive the personal data provided by yourself in a structured, commonly used and machine-readable format, and you have the right to require their transmission to another controller.

In accordance with art. 77 of the GDPR, you have the right to lodge a complaint with the supervisory authority.

8. Online-Booking and Online request

 

Our website uses the booking technology XENUS hotel software, provided by PCS GmbH, Bahnhofstrasse 10, 39046 Ortisei (BZ) Italy.

If you make an online booking or a booking request via our website, we need your e-mail address, your travel dates, the booked product and your title as well as your first and last name for processing. In individual cases, your telephone number will also be requested in order to be able to contact you quickly, especially with regard to unforeseeable circumstances that affect your booking.

For the calculation of the valid travel price for your individual travel parameters, the number of people traveling with you and the information whether the people traveling with you are adults or children are required. If you are traveling with children, the child’s age will also be asked for the correct price calculation. We also ask for the desired method of payment. If an advance payment is used, you will be forwarded to a payment service provider for the secure processing of the payment.

Further information in the form is provided on a voluntary basis.

The processing of your data for the online booking and the online booking request is based on Art. 6 Paragraph 1 Clause 1 lit. b GDPR and serves to fulfil a contract or to carry out pre-contractual measures.

Further information on the handling of personal data can be found at https://www.xenus.it/Privacy.html.

9. Newsletter

 

If you would like to subscribe to the newsletter on our website, we require a valid email address as well as information that allows us to verify that you are the owner of the specified email address and that you agree to receive this newsletter. No additional data will be collected or is only collected on a voluntary basis. The distribution of the newsletter is based on a consent pursuant to Art. 6 Sect. 1 Sentence 1 lit. c GDPR.

You can revoke your consent to the storage of data and the e-mail address as well as its use for the newsletter at any time, for example by clicking on the “unsubscribe” link in the newsletter. The legitimacy of the previously performed data processing procedures remains unaffected by the revocation.

The data you have provided us with for the purpose of subscribing to the newsletter will be stored by us until you unsubscribe from the newsletter and deleted after you cancel the newsletter. Data that has been stored for other purposes remain unaffected.

The processing of the data entered in the newsletter registration form is based exclusively on your consent Art. 6 Sect. 1 Sentence 1 lit. a GDPR. You can revoke your consent to the storage of the data, the e-mail address and its use for sending the newsletter at any time, for example by clicking on the “unsubscribe” link in the newsletter. The legality of the data processing operations already carried out remains unaffected by the revocation.

The newsletter is sent by Sporthotel Zoll OHG d. Messner Helmut by the service of the newslettersoftware Newstroll: NEWSTROLL – email marketing software, Maustäle 18, D 72793 Pfullingen (GER). Registration for our newsletter is carried out in a so-called double opt-in procedure. After registration, you will receive an e-mail asking you to confirm your registration. This confirmation is necessary to identify you as the owner of the e-mail address. Registrations for the newsletter are logged in order to be able to prove that the registration process is in accordance with the legal requirements. The protocolling of the registration process is based on a legal obligation according to §76 of the Federal Data Protection Act (BDSG), Art. 6 Sect. 1 Sentence 1 lit. c GDPR. This includes the recording of both the time of registration and confirmation, as well as the IP address and registration.

You may revoke your consent to the storage of your e-mail address for use in sending the newsletter at any time with effect for the future. The revocation can be made via a link in the newsletter.

 

10. CHARACTERISTICS OF CONSENT

 

Your personal data will be processed in accordance with the contract and with current legislation, as set forth in the provisions of EU Regulation 679/2016 (GDPR).

Consent for the processing of personal data included in special categories is given on a voluntary basis. In the absence of such consent, the personal data cannot be processed for any future bookings.

Consent for the processing of personal data as regards the forwarding of information, special offers and new features offered by the hotel, too, is voluntary. If the personal data are not provided, then offers and other information shall not be supplied.

11. Usage of plugins

 

We use plugins for various purposes. The plugins used are listed below:

  • Google Analytics
  • Google Ads & Google Conversion Tracking
  • Google Tag Manager
  • Google Maps
  • Facebook Pixel Tracking
  • Youtube
  • Getavo Gutschein Tool

GOOGLE ANALYTICS

This website uses Google Analytics, a web analytics service. It is operated by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics uses so-called “cookies”. These are text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

Google Analytics cookies are stored based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.

IP anonymization

We have activated the IP anonymization feature on this website. Your IP address will be shortened by Google within the European Union or other parties to the Agreement on the European Economic Area prior to transmission to the United States. Only in exceptional cases is the full IP address sent to a Google server in the US and shortened there. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity, and to provide other services regarding website activity and Internet usage for the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with any other data held by Google.

Browser plugin

You can prevent these cookies being stored by selecting the appropriate settings in your browser. However, we wish to point out that doing so may mean you will not be able to enjoy the full functionality of this website. You can also prevent the data generated by cookies about your use of the website (incl. your IP address) from being passed to Google, and the processing of these data by Google, by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

Objecting to the collection of data

You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to this site: Disable Google Analytics.

For more information about how Google Analytics handles user data, see Google’s privacy policy: https://support.google.com/analytics/answer/6004245?hl=en.

Outsourced data processing

We have entered into an agreement with Google for the outsourcing of our data processing and fully implement the strict requirements of the German data protection authorities when using Google Analytics.

Demographic data collection by Google Analytics

This website uses Google Analytics’ demographic features. This allows reports to be generated containing statements about the age, gender, and interests of site visitors. This data comes from interest-based advertising from Google and third-party visitor data. This collected data cannot be attributed to any specific individual person. You can disable this feature at any time by adjusting the ads settings in your Google account or you can forbid the collection of your data by Google Analytics as described in the section “Refusal of data collection”.

GOOGLE ADS AND GOOGLE CONVERSION TRACKING

This website uses Google AdWords. AdWords is an online advertising program from Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”).

As part of Google AdWords, we use so-called conversion tracking. When you click on an ad served by Google, a conversion tracking cookie is set. Cookies are small text files that your internet browser stores on your computer. These cookies expire after 30 days and are not used for personal identification of the user. Should the user visit certain pages of the website and the cookie has not yet expired, Google and the website can tell that the user clicked on the ad and proceeded to that page.

Each Google AdWords advertiser has a different cookie. Thus, cookies cannot be tracked using the website of an AdWords advertiser. The information obtained using the conversion cookie is used to create conversion statistics for the AdWords advertisers who have opted for conversion tracking. Customers are told the total number of users who clicked on their ad and were redirected to a conversion tracking tag page. However, advertisers do not obtain any information that can be used to personally identify users. If you do not want to participate in tracking, you can opt-out of this by easily disabling the Google Conversion Tracking cookie by changing your browser settings. In doing so, you will not be included in the conversion tracking statistics.

Conversion cookies are stored based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.

For more information about Google AdWords and Google Conversion Tracking, see the Google Privacy Policy: https://www.google.com/settings/ads/onweb/.

You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.

Facebook Pixel

Our website measures conversions using visitor action pixels from Facebook, Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”).

These allow the behavior of site visitors to be tracked after they click on a Facebook ad to reach the provider’s website. This allows an analysis of the effectiveness of Facebook advertisements for statistical and market research purposes and their future optimization.

The data collected is anonymous to us as operators of this website and we cannot use it to draw any conclusions about our users’ identities. However, the data are stored and processed by Facebook, which may make a connection to your Facebook profile and which may use the data for its own advertising purposes, as stipulated in the Facebook privacy policy. This will allow Facebook to display ads both on Facebook and on third-party sites. We have no control over how this data is used.

Check out Facebook’s privacy policy to learn more about protecting your privacy: https://www.facebook.com/about/privacy/.

You can also deactivate the custom audiences remarketing feature in the Ads Settings section at https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen. You will first need to log into Facebook.

If you do not have a Facebook account, you can opt out of usage-based advertising from Facebook on the website of the European Interactive Digital Advertising Alliance: http://www.youronlinechoices.com/de/praferenzmanagement/.

Youtube

This website includes videos from the YouTube website. YouTube is operated by Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

 

We use YouTube in the extended data protection mode. According to YouTube, this mode ensures that YouTube does not store any information about visitors to this website before they watch the video. However, the transfer of data to YouTube partners is not necessarily excluded by the extended data protection mode. This is how YouTube – regardless of whether you are watching a video – connects to the Google DoubleClick network.

As soon as you start a YouTube video on this website, a connection to the YouTube servers is established. The YouTube server is informed which of our pages you have visited. If you are logged into your YouTube account, you enable YouTube to assign your surfing behavior directly to your personal profile. You can prevent this by logging out of your YouTube account.

Furthermore, YouTube can save various cookies on your device after starting a video or use comparable recognition technologies (e.g. device fingerprinting). In this way, YouTube can receive information about visitors to this website. This information is used, among other things. used to collect video statistics, improve usability and prevent fraud attempts.

If necessary, further data processing operations can be triggered after the start of a YouTube video, over which we have no influence.

YouTube is used in the interest of an appealing presentation of our online offers. This represents a legitimate interest within the meaning of Article 6 Paragraph 1 lit. the consent can be revoked at any time.

You can find more information about data protection at YouTube in their data protection declaration at: https://policies.google.com/privacy?hl=de.

12. OBJECTION TO ADVERTISING MAILS

 

We hereby object to the use of the contact data published as part of the imprint obligation for sending unsolicited advertising and information materials. The operators of the pages expressly reserve the right to take legal action in the event of unsolicited sending of advertising information, such as spam e-mails.

13. Changes

 

This Privacy Policy takes effect on 01/01/2021. The Data Controller reserves the right to amend or update the content of this policy, in part or in full, especially in the case of changes in the applicable law. Since the content of our Website and Privacy Policy may be subject to change, we recommend you visit this section regularly for updates on how we collect and use Personal Data.

 

Holder of the data processing:

Helmut Messner

Sporthotel Zoll OHG d. Messner H.

Brennerstraße 48/a

39049 Sterzing

Provinz Bozen / Südtirol

Italien

Tel.: +39 0472 76 56 51

Tax number and VAT ID no.: IT 01374210217